We collect and use data to :
MANAGE USER REQUESTS
We use the information collected to provide customer support, including to:
- Send answers to Users' questions and requests for information;
- Investigate and deal with any problems the User may encounter on the Site;
- Monitor and improve the quality and processes of our customer support.
TO CARRY OUT MARKETING ACTIVITIES
SoWeSoft may use the data collected to promote its services to Users, for example, to send them communications concerning solutions, events, surveys, and group news.
COMMUNICATE ABOUT OUR DEVELOPMENTS
SoWeSoft may use the data collected to inform Users of changes to the GTC and/or the Charter.
SoWeSoft does not sell or share Users' Personal Data with third parties for direct marketing purposes, except with Users' express consent.
HOW DO WE JUSTIFY THE PROCESSING OF DATA?
The legal basis for data processing is the User's consent to the collection of data when filling in the contact form.
TO WHOM DO WE DISCLOSE YOUR DATA?
As your data is strictly confidential, it will not be disclosed to third parties.
On the basis of legal obligations, your Personal Data may be disclosed in application of a law, regulation or by virtue of a decision by a competent regulatory or judicial authority.
RESPONSIBILITY FOR PROCESSING
SoWeSoft undertakes to comply with the regulations in force applicable to the Processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable as from 25 May 2018 (hereinafter, "the Regulation").
It is the responsibility of Users to check whether the Regulation is applicable to them and to take the necessary measures to comply with the legislation in force.
SoWeSoft processes Personal Data, within the meaning of Article 24 of the Regulation, in its capacity as Data Controller.
HOW LONG DOES SOWESOFT KEEP YOUR DATA?
The data collected will be kept by the HSW Group for a period of one year from the sending of a request via the Site's contact form.
Means of data purging are put in place in order to provide for the effective deletion of data as soon as the retention or archiving period necessary for the fulfillment of the determined or imposed purposes has been reached.
In accordance with the French Data Protection Act no. 78-17 of January 6, 1978, you also have the right to have your data deleted, which you may exercise at any time by contacting us at dpo@sowesoft.com.
WHAT ARE YOUR RIGHTS?
You have the following rights under applicable law, which you may exercise in accordance with point 10 of the Charter:
- Right of access (Art. 15 RGPD):
You have the right to request, on the one hand, confirmation of the processing of your Personal Data and, on the other hand, where applicable, to request access to the Personal Data we hold about you.
- Right of rectification (Art. 16 RGPD):
You have the right to request the correction of Personal Data that is inaccurate.
- Right to erasure (Art. 17 RGPD):
You have the right to request the erasure of Personal Data in certain circumstances, and in particular if you consider that your Personal Data is no longer necessary for the purposes for which it was collected by APIDIAB or if you withdraw the consent on which our processing is based and where there is no other lawful ground for processing.
- Right to limitation of processing (Art. 18 RGPD):
You have the right to ask us to limit the processing of your Personal Data in certain circumstances, in particular if you believe that the Data we are processing is incorrect.
- Right to data portability (Art. 20 of the RGPD):
Under certain circumstances, you have the right to receive the Personal Data you have provided to us upon request, in a structured, commonly used and machine-readable format, and you have the right to transmit this information to another Data Controller without hindrance, or to ask us to do so.
- Right to object (Art. 21 GDPR):
You have the right to object to the processing of your Personal Data in certain circumstances, in particular if we process them based on the legal basis relating to our legitimate interests or if we use them for marketing purposes.
If you have any questions about your rights and the security of your Personal Data, please contact our Personal Data Officer at dpo@sowesoft.com
You also have the right to lodge a complaint with a competent supervisory authority concerning the respect of your rights referred to above, using the following contact details:
- By post, by writing to CNIL - Service des plaintes - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
- On the CNIL website: https://www.cnil.fr/
- By telephone: 01.53.73.22.22
WHAT COOKIES ARE USED BY THE SITE(S) AND HOW CAN YOU OBJECT TO THEIR USE?
Cookies are small text files that are automatically saved in your browser when you visit our site, particularly when you log in to your account.
We use session cookies.
Session cookies are essential for browsing our Platform and providing the services you request. This cookie disappears once the browser is closed, so it cannot be inactivated.
Your web browser may offer you options for using cookies. Please note that if you delete, or choose not to accept, cookies, you may not be able to use the full functionality of the services offered via the Site.
In accordance with legal provisions, your consent to the collection of cookies is valid for 13 months.
We use cookies and automatically collected information to:
- Personalize our Site and the services provided via it, for example by storing your Data so that you do not have to re-enter it when you use, or the next time you use, our Platform and the services provided via it;
- To monitor Site traffic statistics, such as the total number of visitors and pages viewed;
Depending on your local version of the Site, under Cookie settings you will find the specific settings to select if you do not wish the site(s) to use all or any of the above-mentioned cookies.
You can also disable the installation of cookies by configuring your browser to do so.
To configure cookies, follow the instructions below:
- For Mozilla Firefox: Select the "Tools" menu, then "Options". Click on the "Privacy" icon, locate the "Cookies" menu and select the desired options.
- For Microsoft Internet Explorer 6.0 and higher: Select the "Tools" menu, then "Internet Options". Click on the "Privacy" tab and use the slider to select the desired level.
- For Safari: From the Safari menu, select "Preferences", then click on "Security" and select the desired options.
- For Google Chrome: select the Chrome menu, then choose "Settings" and click on "Show advanced settings". In the "Privacy" section, choose "Site Settings"; then, in the "Cookies" section, select your options.
Please note that restricting cookies may impact your User experience and prevent you from using certain parts of our Platforms or services.
HOW TO ADDRESS YOUR PRIVACY CONCERNS TO SOWESOFT?
To exercise your rights, please send your request as indicated below, specifying the following information: surname, first name, e-mail address and any other information needed to confirm your identity so that we can process your request (e.g. your postal address).
If you have any questions or comments about this Privacy Policy or the manner in which SoWeSoft collects and uses your Data, you may also contact:
- By post: at 10 allée Georges Noé, 44860 St Aignan Grand Lieu, France
- By e-mail: dpo@sowesoft.com
- You can also contact our support and/or customer relations teams if you have any further questions about this Charter.
CHANGES TO THE PRIVACY POLICY
As changes may be made to the present Charter without prior notice, we invite you to consult it regularly.
